Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.
Domestic Shipping (United States)
- Standard Shipping: 5–7 business days
- Express Shipping: 2–3 business days
International Shipping We ship to over 27 countries worldwide via USPS and DHL Express. International delivery times vary by destination, typically 7–21 business days. Customers are responsible for any customs fees, duties, or taxes imposed by their country.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number.
Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us at admin@getjellybaby.com within 7 days of the expected delivery date and we'll make it right.